Our team has resolved the issue impacting global customers trying to invite staff in Practice Manager. We apologise for any inconvenience this has caused.
A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Posted May 28, 2024 - 09:15 UTC
Monitoring
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 9:02am UTC
Posted May 28, 2024 - 09:02 UTC
Identified
We have identified what is preventing global customers trying to invite staff in Xero Practice Manager.
This is our top priority and we will update you as soon as we can.
Status Last Reviewed: 8:42am UTC
Posted May 28, 2024 - 08:12 UTC
Investigating
We are aware global customers trying to invite staff in Xero Practice Manager (XPM) are experiencing an error. Our team is investigating this with urgency.
Status Last Reviewed: 7:19am UTC
Posted May 28, 2024 - 06:11 UTC
This incident affected: Xero Partner Products & Tools (Xero Practice Manager (XPM)).