Some users are experiencing poor performance

Incident Report for Xero

Resolved

Our Product Team have resolved the issues accessing and using Xero and Payroll.

Please let us know if you still have any issues, and we’ll investigate further.
Posted Nov 28, 2016 - 01:54 UTC

Monitoring

Our Product Team have resolved the issues with accessing and working with Xero, however some users may still be experiencing errors while using Payroll.
Posted Nov 28, 2016 - 01:48 UTC

Update

Sorry for the disruption this is causing you.
Posted Nov 28, 2016 - 01:47 UTC

Update

We're currently working to get everyone back up and running. Thanks for your continued patience.
Posted Nov 28, 2016 - 01:18 UTC

Identified

Our Product Team have identified the cause, and are working to restore full performance of Xero as soon as possible.
Posted Nov 28, 2016 - 01:02 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted Nov 28, 2016 - 00:52 UTC

Investigating

We're currently aware of some users experiencing errors and slowness while accessing and using Xero.
Apologies for the inconvenience this is causing you - we'll update as soon as we have any more news.
Posted Nov 28, 2016 - 00:42 UTC