Some users are unable to access Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing some users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Feb 05, 2020 - 02:35 UTC

Update

Our Product Team are doing everything they can to let you gain back access into Xero. Thanks for your patience.

Posted Feb 05, 2020 - 02:23 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Feb 05, 2020 - 02:13 UTC

Investigating

We’re currently aware of an issue preventing some users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Feb 05, 2020 - 02:01 UTC

This incident affected: Xero Platform and Settings.