Single Touch Payroll currently unavailable

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing a small number of users from using Single Touch Payroll (STP).

Please let us know if you still have any issues, and we’ll investigate further.
Posted May 21, 2019 - 04:13 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Posted May 21, 2019 - 03:31 UTC

Update

Our Product Team are doing everything they can to let you use Single Touch Payroll. Thanks for your patience.
Posted May 21, 2019 - 02:49 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted May 21, 2019 - 01:45 UTC

Update

We’re currently aware of an issue preventing users from opting-in, and filing using Single Touch Payroll (STP) in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Posted May 21, 2019 - 01:30 UTC

Investigating

We are currently investigating this issue.
Posted May 21, 2019 - 01:26 UTC
This incident affected: Xero Platform and Settings.