Outage - some users unable to login to Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Sep 20, 2016 - 00:02 UTC

Update

We’re getting closer to getting you back on Xero. We are sorry for the disruption this is causing you.

Posted Sep 19, 2016 - 23:48 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Sep 19, 2016 - 23:38 UTC

Update

Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.

Posted Sep 19, 2016 - 23:28 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Sep 19, 2016 - 23:18 UTC

Investigating

We’re currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Sep 19, 2016 - 23:08 UTC