Our Product Team have resolved the issue that was preventing users processing Pay Runs in Xero. Please accept our apologies for the inconvenience this has caused you today.
Please let us know if you still have any issues processing Pay Runs and we'll investigate further.
Posted Oct 11, 2016 - 03:28 UTC
Update
We're still working towards a solution here but it is taking slightly longer than we originally anticipated, and we do apologise for this.
We'll provide you with another update in an hour's time.
Posted Oct 11, 2016 - 02:12 UTC
Update
Our Product Team are getting closer to a solution here.
Thanks for your patience and understanding - we'll aim to update you again in the next 30 minutes.
Posted Oct 11, 2016 - 01:30 UTC
Update
We've confirmed that this is only affecting our NZ, UK and US Payroll users and we're working on resolving this for those users as soon as we can.
Posted Oct 11, 2016 - 00:48 UTC
Update
Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Posted Oct 11, 2016 - 00:23 UTC
Update
We’re closer to getting you back on Xero, sorry for the disruption this is causing you.
Posted Oct 11, 2016 - 00:12 UTC
Update
Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.
Posted Oct 11, 2016 - 00:02 UTC
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted Oct 10, 2016 - 23:51 UTC
Identified
We are aware of an issue with some users being unable to process Pay Runs in Xero.
Our Product Team is investigating this with urgency.
Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news