Our team has resolved the issue impacting customers trying to purchase subscriptions. We apologise for any inconvenience this has caused.
This issue was caused by an expired AWS certificate.
Posted Apr 19, 2025 - 02:23 UTC
Monitoring
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 2:16 am UTC
Posted Apr 19, 2025 - 02:16 UTC
Identified
We have identified what is causing some customers to receive errors when attempting to purchase Xero Subscriptions.
This is our top priority and we will update you as soon as we can.
Status Last Reviewed: 1:58 am UTC
Posted Apr 19, 2025 - 01:58 UTC
Investigating
We are aware some customers are currently receiving errors when attempting to purchase Xero Subscriptions. Our team is investigating this with urgency.
Status Last Reviewed: 1:53 am UTC
Posted Apr 19, 2025 - 01:54 UTC
This incident affected: Xero Platform and Settings.