Xero Tax (UK) is unavailable for some users

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing some users from accessing Xero Tax (UK).

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted May 11, 2021 - 13:07 UTC

Monitoring

Our Product team have implemented a fix and we are monitoring the results.

Posted May 11, 2021 - 12:18 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted May 11, 2021 - 11:45 UTC

Investigating

We’re currently aware of an issue preventing some users from accessing Xero Tax (UK). Our Product team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted May 11, 2021 - 10:42 UTC

This incident affected: Xero Platform and Settings.