Global: Hubdoc - Customers may be experiencing errors publishing documents

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers trying to publish documents in Hubdoc.

This was caused by a problem with documents in the system that were blocking the rest from being published. The team released a fix to unblock the queue and we apologise for any inconvenience caused.
Posted Sep 10, 2024 - 22:17 UTC

Identified

We have identified what is preventing customers trying to publish documents in Hubdoc.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 10:07pm UTC.
Posted Sep 10, 2024 - 22:07 UTC

Investigating

We are aware customers trying to publish documents in Hubdoc are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 9:42pm UTC.
Posted Sep 10, 2024 - 21:43 UTC
This incident affected: Hubdoc.