Our team has resolved the issue causing some customers to experience errors when trying to load the client list in Xero HQ and the Bank Reconciliation page. This was due to an error experienced by a third-party provider which they were able to resolve. We apologise for any inconvenience this has caused.
Posted May 27, 2025 - 15:48 UTC
Monitoring
A fix has been implemented and we are currently monitoring the results.
Status Last Reviewed: 15:23 UTC
Posted May 27, 2025 - 15:23 UTC
Investigating
We are aware that some customers trying to load the client list in Xero HQ or the Bank Reconciliation page are experiencing an error. Our team is investigating this with urgency.
Status Last Reviewed: 14:58 UTC
Posted May 27, 2025 - 13:54 UTC
This incident affected: Xero Partner Products & Tools (Xero HQ) and Core Xero Products (Bank Reconciliation).