Some users are unable to access Xero
Incident Report for Xero
Resolved
Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Posted 20 days ago. Aug 01, 2019 - 12:42 NZST
Update
We’re closer to getting you back on Xero, sorry for the disruption this is causing you.
Posted 20 days ago. Aug 01, 2019 - 12:32 NZST
Update
We're currently working to get the affected users back up and running. Thanks for your continued patience.
Posted 20 days ago. Aug 01, 2019 - 12:16 NZST
Identified
Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.
Posted 20 days ago. Aug 01, 2019 - 11:58 NZST
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted 20 days ago. Aug 01, 2019 - 11:33 NZST
Investigating
We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team are investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Posted 20 days ago. Aug 01, 2019 - 11:20 NZST
This incident affected: Xero.