Some users are unable to access Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Aug 01, 2019 - 00:42 UTC

Update

We’re closer to getting you back on Xero, sorry for the disruption this is causing you.

Posted Aug 01, 2019 - 00:32 UTC

Update

We're currently working to get the affected users back up and running. Thanks for your continued patience.

Posted Aug 01, 2019 - 00:16 UTC

Identified

Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.

Posted Jul 31, 2019 - 23:58 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Jul 31, 2019 - 23:33 UTC

Investigating

We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team are investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Jul 31, 2019 - 23:20 UTC

This incident affected: Xero Platform and Settings.