Inland Revenue Department IRD) Planned Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 04, 2025 - 08:00 UTC
Scheduled - The Inland Revenue Department (IRD) is completing planned maintenance from 9:00pm Saturday 4 October 2025 to 3:00pm Sunday 5 October 2025, NZST.

During this time, customers will be unable to file GST returns, income tax returns or payday filings to IRD from Xero. You can complete filings to IRD as normal from 3:00pm Sunday 5 October 2025, NZST.

Please note, you can continue to run and view GST, income tax returns and payruns during this time.
Oct 4, 2025 08:00 - Oct 5, 2025 02:00 UTC

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Xero Platform and Settings Operational
Core Xero Products Operational
Expenses Operational
Invoicing, Bills & Quotes Operational
Bank Reconciliation Operational
Reporting Operational
Products and services Operational
Projects Operational
Fixed Assets Operational
Contacts Operational
Files Operational
Analytics powered by Syft (US and AU only) Operational
Asia - Regional Products Operational
Tax Reporting - Singapore GST Operational
Australia - Regional Products Operational
Tax Reporting - BAS, TPAR Operational
AU Payroll Operational
Canada - Regional Products Operational
Tax Reporting - Canadian GST & HST Operational
New Zealand - Regional Products Under Maintenance
Tax Reporting - NZ GST Under Maintenance
NZ Payroll Under Maintenance
South Africa - Regional Products Operational
Tax Reporting - SA VAT Operational
United Kingdom - Regional Products Operational
Tax Reporting - UK VAT & MTD Operational
UK Payroll Operational
United States - Regional Products Operational
Tax Reporting - Sales Tax & 1099 Operational
Inventory Plus Operational
Xero Mobile Apps Operational
Xero Accounting Mobile App Operational
Xero Projects App Operational
Xero Me Operational
Xero Verify Operational
Xero Partner Products & Tools Under Maintenance
Workpapers Operational
Xero Practice Manager (XPM) Operational
Xero HQ Operational
Xero Tax (AU) Operational
Xero Tax (NZ) Under Maintenance
Xero Tax (UK) Operational
Xero Central Operational
Hubdoc Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 4, 2025

Unresolved incident: Inland Revenue Department IRD) Planned Maintenance.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025
Global: Hubdoc - Some customers are experiencing delays in publishing documents
Resolved - Our team has resolved the issue causing delays with Hubdoc publishing and contacts. Our technical team identified this was caused by poor network connectivity and worked to restore service. We apologise for any inconvenience caused.
Oct 1, 09:28 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 09:09 UTC
Oct 1, 09:09 UTC
Investigating - We are aware that some customers are experiencing slowness in Hubdoc and delays with publishing to all destinations. Additionally, some recently created contacts may not be updated in Hubdoc. Our team is investigating this with urgency.

Status Last Reviewed: 8.35 am UTC
Oct 1, 07:02 UTC
Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025
Philippines - Some customers may be experiencing errors in Xero due to an internet service connection issue
Resolved - Our team has received confirmation that the issue impacting customers based in the Philippines on a speicific internet service provider from accessing Xero has been resolved.

We recommend reaching out to your internet service provider if you are experiencing any further issues.
Sep 25, 02:07 UTC
Identified - We've contacted the internet service provider for more information.

Customers can access Xero via mobile data or another internet service provider as normal.

Status Last Reviewed: 7.22PM UTC
Sep 24, 07:25 UTC
Sep 24, 2025
Philippines - Some customers may be experiencing errors in Xero due to an internet service connection issue
Resolved - This incident has been resolved.
Sep 24, 07:24 UTC
Update - We are continuing to work on a fix for this issue.
Sep 24, 07:23 UTC
Update - We've contacted the internet service provider for more information.

Customers can access Xero via mobile data or another internet service provider as normal.

Status Last Reviewed:
Sep 24, 07:22 UTC
Update - We’ve identified some Xero customers in the Philippines may be experiencing errors in Xero due to an internet service connection issue.

We are investigating with the internet service provider and will update customers as soon as possible.

Status Last Reviewed:
Sep 24, 05:00 UTC
Identified - We’ve identified some Xero customers in the Philippines may be experiencing errors in Xero due to an internet service connection issue.

We are investigating with the internet service provider and will update customers as soon as possible.

Status Last Reviewed:
Sep 24, 00:38 UTC
Update - Our product team is looking into this, and we’ll provide an update as soon as possible
Sep 23, 23:46 UTC
Update - We are continuing to investigate this issue.
Sep 23, 23:24 UTC
Update - We are continuing to investigate this issue.
Sep 23, 23:11 UTC
Investigating - We are aware some Asia customers are experiencing errors trying to login to Xero. Our team is investigating this with urgency.

Status Last Reviewed: 11.10 pm UTC
Sep 23, 23:11 UTC
Sep 23, 2025
Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

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