Our third party provider, Salesforce, will be performing scheduled maintenance on Sunday, 21 April from 7am to 11am UTC.
During this time, Xero customers will be unable to access any content within Xero Central or raise cases to our CX teams. All other Xero Products will work as normal.
If you need to access any content during this outage, you can do so through the Help Menu in Xero. You will still be able to access learning content and register for courses and webinars via Xero during this time by visiting Learn Xero.
We apologise for any inconvenience this may cause and appreciate your understanding during this time. Posted on
Apr 17, 2024 - 23:30 UTC
Resolved -
Our team has resolved the issue that some customers experienced trying to approve invoices in New Invoicing.
We found this issue was due to a previous release which has been reverted. We apologise for the inconvenience caused.
Apr 16, 14:44 UTC
Monitoring -
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 13:48 UTC.
Apr 16, 13:48 UTC
Investigating -
We are aware that some customers trying to approve invoices in New Invoicing are experiencing issues with loading. Our team is investigating this with urgency.
Status Last Reviewed: 12:08 UTC.
Apr 16, 10:24 UTC
Resolved -
Our team has resolved the issue impacting NZ customers trying to file GST returns and income tax returns in XPM and Xero. We apologise for any inconvenience this has caused.
A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Apr 15, 23:12 UTC
Monitoring -
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 10:53pm UTC
Apr 15, 22:53 UTC
Update -
We are continuing to investigate this issue.
Apr 15, 22:47 UTC
Investigating -
We are aware NZ customers trying to file GST returns and income tax returns in XPM and Xero are experiencing errors. Our team is investigating this with urgency.
Status Last Reviewed: 10:47pm UTC
Apr 15, 22:37 UTC
Resolved -
Our team has resolved the issue impacting customers trying to publish a document in Hubdoc. We apologise for any inconvenience this has caused.
Our technical team identified that this related to a system error and has restored service.
Apr 11, 03:17 UTC
Investigating -
We are aware some customers trying to publish a document in Hubdoc are experiencing issues. Our team is investigating this with urgency.
Status Last Reviewed: 2:18 AM UTC
Apr 11, 00:52 UTC
Resolved -
Our team has resolved the issue that caused security questions to show incorrect questions for some users. This was caused by a recent change that was reverted to resolve the issue. We apologise for any inconvenience this has caused.
Apr 8, 22:41 UTC
Resolved -
The Companies House has now resolved the issues causing Xero Tax users to experience error messages when attempting to create or reload filings. We apologise for any inconvenience this has caused.
Apr 8, 16:05 UTC
Monitoring -
The Companies House has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 3:34 pm UTC
Apr 8, 15:35 UTC
Investigating -
We are aware that customers are currently experiencing error messages in Xero Tax (UK) when attempting to create or reload filings. Our team is investigating this with urgency.
Status Last Reviewed: 3:08 pm UTC
Apr 8, 15:08 UTC