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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025
Global: Xero Practice Manager - customers may be experiencing slowness
Resolved - Our team has resolved the issue impacting our customers trying to navigate in Xero Practice Manager. We apologise for any inconvenience this has caused.

We learn from every incident and put measures in place to prevent issues from happening again

Within 24 hours we’ll update this page with a brief summary
Apr 1, 03:16 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 2:36am UTC
Apr 1, 01:56 UTC
Identified - We have identified what is impacting our customers experiencing a slowness in Practice Manager.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 1:35am UTC
Apr 1, 01:31 UTC
Global: Xero Practice Manager - customers may be experiencing slowness
Resolved - Our team has resolved the issue impacting our customers trying to navigate in Xero Practice Manager We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity issues, and our team has restored service.
Apr 1, 01:13 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 12:39am UTC
Apr 1, 00:39 UTC
Update - Our product team is looking into this, and we’ll provide an update as soon as possible.

Status Last Reviewed: 12:15am UTC
Mar 31, 23:46 UTC
Update - We are continuing to investigate this issue.
Mar 31, 23:37 UTC
Update - We are continuing to investigate this issue.
Mar 31, 23:32 UTC
Investigating - We are aware some customers trying to navigate in Practice Manager are experiencing slowness and some error pages. Our team is investigating this with urgency.

Status Last Reviewed: 11:24pm UTC
Mar 31, 22:58 UTC
Mar 31, 2025
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025
Hubdoc - Planned maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 16:00 UTC
Scheduled - Due to planned maintenance, customers will be unable to search for documents in Hubdoc for a period of 30 minutes on Sunday 23 March at 4pm UTC.
Mar 23, 00:17 UTC
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

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