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We apologise for any inconvenience this has caused. \n\nThis related to a network connectivity issue and our team has restored service.","created_at":"2026-10-14T04:33:20.063Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-14T04:33:20.063Z","display_at":"2026-10-14T04:33:20.063Z","deliver_notifications":false,"tweet_id":null,"id":"1xw50xfmdf1h","incident_id":"j36zg4q07psg","custom_tweet":null,"affected_components":[{"code":"vb9vj0z9vbxy","name":"Xero Platform and Settings","old_status":"partial_outage","new_status":"operational"},{"code":"8g6d4c2f5s7h","name":"Core Xero Products - Invoicing, Bills \u0026 Quotes","old_status":"partial_outage","new_status":"operational"},{"code":"hvb6f5n3t6lr","name":"Core Xero Products - Contacts","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"Our team has implemented a fix and we are currently monitoring the results.","created_at":"2026-10-14T04:14:11.637Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-14T04:14:11.637Z","display_at":"2026-10-14T04:14:11.637Z","deliver_notifications":false,"tweet_id":null,"id":"0500ld5n2xl2","incident_id":"j36zg4q07psg","custom_tweet":null,"affected_components":[{"code":"vb9vj0z9vbxy","name":"Xero Platform and Settings","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8g6d4c2f5s7h","name":"Core Xero Products - Invoicing, Bills \u0026 Quotes","old_status":"partial_outage","new_status":"partial_outage"},{"code":"hvb6f5n3t6lr","name":"Core Xero Products - Contacts","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.","created_at":"2026-10-14T04:08:03.157Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-14T04:08:03.157Z","display_at":"2026-10-14T04:08:03.157Z","deliver_notifications":false,"tweet_id":null,"id":"x6bjvrkrz6g0","incident_id":"j36zg4q07psg","custom_tweet":null,"affected_components":[{"code":"vb9vj0z9vbxy","name":"Xero Platform and Settings","old_status":"under_maintenance","new_status":"partial_outage"},{"code":"8g6d4c2f5s7h","name":"Core Xero Products - Invoicing, Bills \u0026 Quotes","old_status":"operational","new_status":"partial_outage"},{"code":"hvb6f5n3t6lr","name":"Core Xero Products - Contacts","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Xero Platform and Settings","created_at":"2016-02-26T02:26:15.248Z","updated_at":"2026-11-10T02:25:11.485Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"vb9vj0z9vbxy","page_id":"nzlm387hk3hl","group_id":null},{"status":"operational","name":"Invoicing, Bills \u0026 Quotes","created_at":"2022-07-23T09:48:10.957Z","updated_at":"2026-11-08T18:00:07.642Z","position":2,"description":null,"showcase":false,"start_date":"2022-07-22T00:00:00.000Z","id":"8g6d4c2f5s7h","page_id":"nzlm387hk3hl","group_id":"wgg5jvvjfw9v"},{"status":"operational","name":"Contacts","created_at":"2022-07-23T09:49:56.499Z","updated_at":"2026-10-14T04:33:20.019Z","position":8,"description":null,"showcase":false,"start_date":"2022-07-22T12:00:00.000Z","id":"hvb6f5n3t6lr","page_id":"nzlm387hk3hl","group_id":"wgg5jvvjfw9v"}]}]
}