Resolved -
Our team has resolved the issue impacting global customers trying to run reports in Xero. We apologise for any inconvenience this has caused.
A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Apr 22, 22:19 UTC
Monitoring -
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed:
Apr 22, 22:13 UTC
Investigating -
We are aware of customers trying to run reports in Xero are experiencing the wrong date. Our team is investigating this with urgency.
Resolved -
Our team is still working through this issue impacting some customers who are using the recent update to Chrome to access some parts of Xero. We apologise for any inconvenience this has caused.
In the meantime please use another browser to access Xero while we work to address this issue.
Apr 22, 05:24 UTC
Investigating -
We are aware some customers trying to access various products in Xero using Chrome on a MacBook are experiencing issues. Our team is investigating this with urgency.
Status Last Reviewed: 3:41am UTC
Apr 22, 03:40 UTC
Completed -
The scheduled maintenance has been completed.
Apr 21, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 07:00 UTC
Scheduled -
Our third party provider, Salesforce, will be performing scheduled maintenance on Sunday, 21 April from 7am to 11am UTC.
During this time, Xero customers will be unable to access any content within Xero Central or raise cases to our CX teams. All other Xero Products will work as normal.
If you need to access any content during this outage, you can do so through the Help Menu in Xero. You will still be able to access learning content and register for courses and webinars via Xero during this time by visiting Learn Xero.
We apologise for any inconvenience this may cause and appreciate your understanding during this time.
Apr 17, 23:30 UTC
Resolved -
Our team has resolved the issue that some customers experienced trying to approve invoices in New Invoicing.
We found this issue was due to a previous release which has been reverted. We apologise for the inconvenience caused.
Apr 16, 14:44 UTC
Monitoring -
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 13:48 UTC.
Apr 16, 13:48 UTC
Investigating -
We are aware that some customers trying to approve invoices in New Invoicing are experiencing issues with loading. Our team is investigating this with urgency.
Status Last Reviewed: 12:08 UTC.
Apr 16, 10:24 UTC
Resolved -
Our team has resolved the issue impacting NZ customers trying to file GST returns and income tax returns in XPM and Xero. We apologise for any inconvenience this has caused.
A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Apr 15, 23:12 UTC
Monitoring -
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 10:53pm UTC
Apr 15, 22:53 UTC
Update -
We are continuing to investigate this issue.
Apr 15, 22:47 UTC
Investigating -
We are aware NZ customers trying to file GST returns and income tax returns in XPM and Xero are experiencing errors. Our team is investigating this with urgency.
Status Last Reviewed: 10:47pm UTC
Apr 15, 22:37 UTC